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New for Fall 2007!

• We bill one semester at a time.  Fall bills are issued in July with an August 3^rd due date, and spring bills are issued in November with a December 3^rd due date. Important! The first payment of each semester guarantees your class registration.
• Take a look at your preview bill:
  • The “Statement Balance Forward” in the top gray bar reflects any balance remaining from the previous semester.
  • You’ll see 3 columns of figures. The first 2 are easy: “Charges” (for amounts billed), and “Credits” (for payments and financial aid).  The 3^rd column is called “Updated Balance”.  This is a running total, just like you use in your checkbook.
  • Look below the line to the left for some messages.  Throughout the year, they may or may not pertain to your account in particular.
  • Look below the line to the right for some Very Important Figures.  This is your account balance, payment amount due, and due date.
• Subsequent statements are issued monthly, regardless of whether you are on the full or monthly payment plan.  They’re mailed around the 20^th of the month.
• If you chose the 10-month payment plan rather than payment in full, there is a $25 fee each semester.  Payments are due the 3^rd of each month from August through May.  Call Nicki in the Business Office at 330/471-8117 to change your payment plan.
• In your mid-July official fall bill packet, you’ll receive information on enrollment in automatic credit card payments and other methods of payments available for your convenience.

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• I pre-registered for a full-time schedule.  Why am I being charged for part-time tuition? 
  • You may have been closed-out of one of your classes selected.  Please call Barb in the Registrar's Office at 330/471-8129 to correct your schedule.
•  If I’m living on campus, shouldn’t I be charged for room & board? 
  • Yes. Please call Pattie in Student Development at 330/471-8282 to verify your housing record.
• Can I still change my board plan? 
  • Maybe…freshmen are all on the Carte Blanche (full-meal) plan.  Upperclassmen may call Pattie in Student Development at 330/471-8282 for info.
• I’m a new student and I paid a $100 advance deposit.  Why am I only getting credit for $90?
  •  The other $10 pays your orientation fee.
• I'm a returning student and I paid a $100 room reservation deposit.  Why isn't the credit on my bill?
  • The deposit is only refundable if you move into the dorm and begin classes.  If this applies to you, the credit will show on your September bill.
• What is the “Comprehensive Fee”?  Do I have to pay that? 
  • The comprehensive fee is a mandatory charge to all students registered for at least 8 hours.  It finances the Student Health Center, plus all student organizations, events and publications. So get out there and participate!
• What are these “Course Fees”?  
  • Certain classes involve non-tuition expenses, such as supplies, travel, tickets, entrance fees, etc, purchased on behalf of the students enrolled. 
• Do I have to keep the Student Health Insurance? 
  • All full-time students must provide proof of other coverage to waive the college insurance plan. A brochure/waiver form will be included with your July bill.   

• I received an award letter, but there is no aid on my bill. 
  • Uh-oh, not good. Refer to the first FAQ in the section above: if you have full-time aid and a part-time schedule, your aid will not show.  Otherwise, please contact Financial Aid and speak with Kim at 330/471-8159 or Judy at 330/471-8418.
• Where is my Federal Work Study credit? 
  • FWS will never show as estimated aid on the bill. A maximum earnings limit is awarded, but you must actually get a job and work before you’ll earn work-study paychecks.  The first full payday for fall isn’t until October 30^th. Some students use FWS for tuition, some for other expenses.
•  Why are my loans lower than the amounts on the award letter? 
  • Many banks keep 2.5% in fees before issuing loan funds. We estimate the loans at 97.5% just in case. If your bank has no fees, you’ll be ahead of the game when the loan disburses.
• Why is some of my other aid missing? 
  • There might be missing or incomplete paperwork. Please speak with our staff in Financial Aid to help you sort out the details.  Give them a call at 330/471-8159.

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• Everything looks right, but I just didn’t think my payment would be so high. Now what? 
  • Start with the Business Office at 330/471-8117 to review your bill. If you’re interested in a Parent PLUS loan or Alternative loan, please call Financial Aid loan specialist, Susan, at 330/471-8160.  If there are other issues you’d like to discuss, call Patty in Student Retention at 330/471-8359.
• Can I make a payment before the August 3^rd due date? 
  • Certainly. Use the remittance slip and envelope with your preview bill or call the Business Office at 330/471-8117. Important! If paying monthly, an early payment (made before you receive your official fall bill) will reduce your total for the fall and not just the August 3rd payment.  You will still owe a lower August 3^rd payment.
• My ending balance shows a minus sign.  Do I owe anything? 
  • A minus sign means a credit balance.  If this is not what you expected, please let us review your account with you.  If you expected a credit, please remember that it is just an estimate until all of your aid is actually received.  You can “spend” your credit in the College Bookstore by getting a book slip from the Business Office the week before classes start.