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Contact Us

The IT Help Desk and Media Services is located in the lower level of the Cattell Library. Please contact the Help Desk if you are having problems with any of the technology on campus or have a Media Services request.

Office Hours:

Monday and Wednesday: 8am -6pm
Tuesday and Thursday: 7am-6pm
Friday: 8am-5pm

*Please note that the the Help Desk has variable student coverage after normal business hours.

You can submit your question or request in one of four ways:

1.Call x8428 (Off-campus: 330-471-8428)

2.Fill out the form "Submit Help Desk Request" from the menu on the left

3.Email:

4.Log into our web help desk system at https://www.malone.edu/helpdesk

  • Log in using your network username and password.
  • Specify the problem type within the assigned ticket. The ticket you create will auto-assign to the appropriate IT Staff.
  • To check the status of a ticket, select the history icon within the Help Desk System.
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