Student Computer Repair Policy
There is a $35 bench fee to look at a student's personally owned machine. Students must sign a waiver authorizing a $35 charge to be applied to their student account before their machine is serviced.
What we will repair
Carry-ins are for connectivity, spyware, and virus issues only. The Information Technologies department does not service operating system or hardware-related problems. If a machine is brought in with an issue that we do not service, it will be returned to the student as it was brought to us. The bench fee will still be assessed. We will make a best effort attempt at identifying the problem for the student even if it is an issue that we are unable to repair.
Scheduling a Carry-In
Carry-in appointments are made on a first-come, first-serve basis and are limited to three per business day. Appointments must be made with the Help Desk at 330-471-8428 ahead of time.
Machines repaired by our office will carry a three-day guarantee against further infection of spyware and viruses or connectivity issues. The bench fee for any additional carry-ins is waived within the guarantee period.
The Information Technologies office is not responsible for loss of data, applications, or otherwise resulting from our servicing the machine. Students are encouraged to backup their files to disk or H: drive BEFORE the machine is brought to us. Any hardware or software costs resulting from the repair or infection of the machine are the responsibility of the owner of the computer, i.e. the student.
Networked printing will be kept track of by monetary amount. A credit of #30.00 will be added to an active student's printing account at the beginning of each school year (fall semester through summer III). At $.05 per black and white print, this is the equivalent of 600 pages per school year. Any balance remaining will rollover to the next school year.
Note: Your printing account will only be charged when using Malone printers. This includes printers not located in the computer's labs, residence hall labs, and the Library.
Your remaining print balance can be checked by logging into MaloneXpress. Students will be warned when their print balance falls below $5.00 (or 100 pages of black and white printing) via an e-mail message sent to their Malone student e-mail account.
Money in a printing account can be used for printing only and is nonrefundable and nontransferable. Students are responsible for keeping adequate funds available for their printing needs. Students can add money to their printing accounts in $5.00 increments by visiting the Help Desk in the lower level of Cattell Library during normal business hours.