The Information Technology Department serves to assist the Malone community with technology solutions, assistance in the classrooms, equipment reservations, and media conversions.
The Information Technology (IT) Help Desk is located in Haviland Hall.
Fall and Spring Semester Hours:
Monday through Friday: 8 a.m.- 5 p.m., we are available over the phone.
The IT Help Desk's walk-in office hours are Monday - Friday 8 a.m.-5 p.m.
The Help Desk closes during the Community Worship hour every Wednesday 10-11 a.m.
Monday through Friday: 8 a.m. - 4:30 p.m.
Media Services is located at the IT Help Desk in Haviland Hall.
To Reserve Equipment, Request Lamination, or Media Conversions
To make an equipment reservation, please contact the IT Help Desk through the options below. Reservation requests must be made with a minimum of 24 hours in advance. *Equipment reservations are determined by order of request and availability of the equipment.
You will be notified when your reservation has been made. Once you have been notified of your reservation, you will be able to pick up your equipment at the IT Help Desk. You will need to have your Malone ID to pick up your equipment.
To request lamination or media conversions, please contact the IT Help Desk through the options below. You will be contacted about where to pick up completed jobs.
You can submit your question or request in the following ways:
Call: 330.471.8429 or 330.471.8428
Submit a Help Desk request
Log into our Web Help Desk system and create a Help Desk Ticket. This will allow you to specify your request type which will assign the ticket to the required personnel.
To do so go to: https://www.malone.edu/helpdesk
- Log in using your Malone username and password.
- Specify the requested information. The ticket you create will auto-assign to the appropriate IT Staff.
- To check the status of a ticket, select the history icon within the Help Desk System.