Business Office
How do I pay my bill?
We bill one semester at a time through electronic invoicing. You will receive an email notification when your bill is ready to view.
We accept several payment options:
- Online: Pay via ePioneer (credit/debit card*, electronic check) in MaloneXpress
- By Mail: Send a check, money order, or bank check directly to the Business Office
- In-Person: Stop in to pay by cash, check, or money order between 9 a.m. and 4 p.m.
*Payments made by credit or debit card will be assessed a processing fee of 2.95% by our third party processor. You can avoid this processing fee by paying directly from your checking or savings account. Card numbers and bank account information may be securely saved for future payments.
Parents and Other Authorized Payers:
You can set up authorized payers (usually parents or legal guardians) to assist with paying bills.
In ePioneer, click on “Send a payer invitation” so they can complete the registration process and make payments on your behalf.
Note: Parents or authorized payers only have access to make payments, view payment history, and balance on the student account. They don’t have access to financial aid, grades, or other student information.
When do I pay my bill?
We offer flexible payment options to help you manage tuition costs.
Full Payment Plan
- We bill one semester at a time
- Fall semester bills are mailed in July and are due on August 3
- Spring semester bills are mailed in November and are due on December 3
- Summer bills are mailed in March and are due April 3
These payments guarantee class registration and housing assignments, so payments must be received by these dates in order to move onto campus or participate in University activities.
Monthly Payment Plan
This interest free option is designed to fit your budget. Payments are due on the third day of each month.
- Each semester if divided into four payments (Fall: August – November; Spring: December –March; Summer: April –July)
- Spread out tuition payments instead of paying in full at the start of the semester.
- Additional $50 fee applies for each semester you utilize this plan.
Business Deferred Plan
This plan allows you to defer tuition payments to your employer for reimbursement.* To qualify, please provide a copy of your company’s reimbursement policy and verification of personal eligibility. ($50 Participation Fee applies for each semester this plan is utilized.)
*Malone University will bill the agency after the add/drop date for the semester has concluded.
In the case of VA reimbursement, students are responsible for charges not covered by their VA benefits. However, any questions regarding nonpayment of ineligible charges should be directed to the VA counselor at Malone University.
Late Payments/Late Fees
All payments made late or for less than the amount billed are subject to a $50 late fee each month.
- We extend a five-day grace period to allow for mail delays, weekends, etc.
- Student account balances carried due to incomplete financial aid paperwork are also subject to the $50 monthly late fee.
Frequent questions about charges
I pre-registered for a full-time schedule. Why am I being charged for part-time tuition?
You may have been closed out of one of your selected classes. Please call the Registrar’s Office to correct your schedule.
If I’m living on campus, shouldn’t I be charged for room & board?
Yes. Please call Student Development to verify your housing record.
Can I still change my board plan?
Maybe. First-year students are automatically enrolled in the 28-meal plan. Upperclassmen may contact Student Development for more information.
I’m a new student and I paid my $200 enrollment deposit. Why am I only getting credit for $80 or $180?
$20 pays your orientation fee. $100 is applied as a housing/security deposit for resident students. The remaining amount will be applied as a payment to your account.
I’m a returning student and I paid my $100 room draw fee. Don’t I get that back?
If you move into your dorm room, you’ll see a credit to your account in September.
What is the comprehensive fee? Do I have to pay that?
The comprehensive fee is a mandatory charge for all registered students. It finances the Student Health Center, student organizations, events, publications, parking, and online technology.
What are course fees?
Certain classes involve non-tuition expenses, such as supplies, travel, tickets, entrance fees, etc., purchased on behalf of the students enrolled.
Do I have to keep the mandatory athletic insurance? I have my own coverage.
If you are a student-athlete, you must carry the mandatory intercollegiate sports insurance.
Frequent questions about financial aid
I received an award letter, but there is no aid on my bill.
Uh-oh, not good. Refer to the first FAQ in the “Charges” section above. If you have full-time aid and a part-time schedule, your aid will not show. Otherwise, please contact Financial Aid.
Where is my Federal Work-Study credit?
Federal Work-Study (FWS) will never show as estimated aid on the bill. A maximum earnings limit is awarded, but you must actually get a job and work before you’ll earn work-study paychecks. Some students use FWS for tuition, some for other expenses.
Why are my loans lower than the amounts on the award letter?
Recent direct lending rules dictate that 1.057% is retained by the government in fees before issuing loan funds. Therefore, we estimated your disbursed loans at 98.943%. The Direct Parent PLUS loan fee percentage is 4.228%; the disbursed Direct Parent PLUS loans will be at 95.772%.
Why is some of my other aid missing?
There might be missing or incomplete paperwork. Please speak with our staff in Financial Aid to help you sort out the details.
Questions about payment
Everything looks right, but I just didn’t think my payment would be so high. Now what?
Start with the Business Office to review your bill. If you’re interested in a Parent PLUS or Alternative Loan, call Financial Aid. If there are other issues you’d like to discuss, please contact Cliff Schenk in the Center for Student Success.
Can I make a payment before the August 3 due date?
Absolutely! Important: If paying monthly, an early payment (made before you receive your official fall bill) will reduce your total for the fall and not just the August 3 payment. You will still owe a lower August 3 payment.
My ending balance shows a minus sign. Do I owe anything?
A minus sign (-) means a credit balance. If this is not what you expected, please let us review your account with you. If you expected a credit, please remember that it is just an estimate until all of your aid money is received.
Meet the Business Office team
