Guide to Consumer Information

The following represents information on the institution, financial assistance, scholarship fraud, graduation rates, athletic participation, campus security, student rights and responsibilities, and the Family Educational Rights and Privacy Act at Malone University.

In accordance with federal regulations set forth by The Higher Education Act of 1965, as amended, below is a summary of consumer information that must be made available to all students at Malone University. Each topic listed gives a brief description of the information that must be disclosed and explains how it can be obtained.

For more information, contact the Financial Aid Office:
2600 Cleveland Ave. NW
Canton, Ohio 44709

Institutional Information 

The following information should help you understand more about Malone University. 

Cost of Attending Malone University 

Withdrawal Procedures

A student may voluntarily resign from the University beginning with the first day of class through the final day for resigning shown in the Academic Calendar. If a student must withdraw from all courses and leave the University, an official withdrawal form from the Office of the Registrar must be completed. This official withdrawal form must be approved, processed and returned to the Office of the Registrar no later than the last day of classes during the semester. No withdrawal will be approved or processed during the week of final examinations.

Students who absent themselves from the University without leave and without official resignation will not be assigned “W” grades and, at the end of the semester, normally will receive grades of “F” in courses for which they are registered.

Return of Title IV funds

When a student ceases to be enrolled, the student may no longer be eligible for the full amount of Title IV funds that the student was originally scheduled to receive. The Financial Aid Office is required by federal regulations to recalculate Title IV (federal financial aid) eligibility for a student who withdraws, drops out or is dismissed before completing 60% or more of a payment period. 

Up through the 60% point in a payment period, a pro rata schedule is used to determine the amount of Title IV funds the student has earned at the time of withdrawal. Funds are returned to the applicable federal program based on the percentage of unearned aid using the following formula: Aid to be returned = 100% of the aid that could be disbursed minus the percentage of earned aid (the percentage of time during the period that the student remained enrolled). After the 60% point in the payment period the student has earned 100% of the Title IV funds he/she was scheduled to receive during the period.  

The University must return the amount of unearned Title IV funds for which it is responsible no later than 45 days after the date of determination that the student withdrew. If the student earned more aid than was disbursed, the University would owe the student a post-withdrawal disbursement which must be paid within 120 days of withdrawal. 

Return of Title IV funds will be allocated in the following order:

  1. Unsubsidized Direct Loans (other than Direct PLUS Loans)
  2. Subsidized Direct Loans
  3. Federal Perkins Loans
  4. Direct PLUS Loans
  5. Federal Pell Grants for which a return is required
  6. Federal supplemental Educational Opportunity Grants (FSEOG) for which a return of funds is required
  7. TEACH Grant for which a return is required
  8. Other assistance under Title IV for which a return is required

Return of State funds

A portion of State funds corresponding to the percentage of tuition refund will be returned to the State per their policy.  

institutional aid

The amount of institutional grants and scholarships earned will correspond to the percentage of tuition charged.

Descriptions of academic programs

Information on the University’s academic programs and degree offerings is available from the various schools/colleges and admitting offices. Click here for official comprehensive academic information.

Instructional personnel

Information on the University’s faculty and staff personnel is available from various schools/colleges. View our directory. 

Accreditation Information

Malone University is accredited by the Higher Learning Commission to award baccalaureate and masters degrees.

Contact the Higher Learning Commission at 230 South LaSalle Street, Suite 7-500, Chicago, Illinois 60604 or call 800-621-7440 for questions regarding the accreditation of Malone University.

See also: Accreditations

Satisfactory Academic Progress

Satisfactory Academic Progress (SAP) is the University’s policy that denotes a student’s successful completion of coursework towards a certificate or degree. In order to receive financial aid, a student must be making “satisfactory academic progress.”  For the purpose of participating in any of the federal student aid programs, the Malone University Office of Financial Aid has established the following policy for determining satisfactory academic progress.  

Services for Students with Disabilities

Students with physical disabilities should contact The Center for Student Success - Accessibility Services at Malone University for an appointment so that appropriate accommodations can be made. 

Information About Financial Assistance

Overview of Financial Aid Programs

Malone University administers all Title IV federal programs which are based on a student’s demonstrated financial need. Funds received from the federal programs help students to cover school expenses, including tuition and fees, room and board, books and supplies, and transportation. All such programs are subject to regulations authorized by the United States Department of Education, as well as University policies consistent with federal regulations and are subject to change. 

How to Apply for Aid

Students who wish to apply for the programs described in this section should file either the Free Application for Federal Student Aid (FAFSA) or the Renewal Application. It is recommended that the application be filed no later than March 1 for summer or fall enrollment or October 1 for spring enrollment. These applications cover aid awarded for the upcoming academic year (beginning with the summer term) and application must be made each year.

Once the Financial Aid Office has received your FAFSA, additional documentation may be requested.  An award letter will be sent via the student’s MaloneXpress account to allow them to accept or decline their aid. 

How Need-Based Aid Recipients Are Determined and How Need-Based Aid is Awarded

Financial Aid Packaging

When awarding financial assistance, Malone University attempts to balance aid packages between gift aid (i.e., grants and scholarships*) and self-help (i.e., low interest loans and part-time employment). Campus-based aid (i.e., Federal Perkins Loans, Federal Supplemental Educational Opportunity Grants {FSEOG} and Federal Work Study) is a limited federal resource and consequently is awarded on a first-come, first-complete basis. Therefore, it is important to apply as early as possible to be considered for this limited assistance.

* Note: All scholarships will be included as part of a student's total aid package, regardless of source.


Students should apply as early as possible before the beginning of each award year. For example, students should complete the Free Application for Federal Student Aid (FAFSA) as soon after January 1 as possible for the award year that will begin the following Academic Award Year. Some federal funds (i.e., Federal Work Study, Federal Perkins Loans and grants for priority applicants) are provided by the federal government and because these funds are limited, they are awarded on a first-come, first-serve basis.

Need Determination

Financial need is the difference between the cost of attending Malone University and the resources available to the student to help meet that cost. Thus, financial need is determined to be the:

Cost of Attendance minus Expected Family Contribution minus Other Available Resources equals Financial Need

Expected Family Contribution (EFC)

Expected Family Contribution (EFC) is the amount a student and parent(s) can reasonably be expected to contribute towards educational expenses. The actual amount of the EFC is dependent upon family and student income, assets, family size, number of family members in college, taxes paid and age of the older parent. A student's EFC is determined by the information provided to the U.S. Department of Education thru the Free Application for Federal Student Aid (FAFSA). All applicants are required to inform the Financial Aid Office of any additional assistance to be received from outside sources during the application period.

Financial Aid for Study Abroad

Students enrolled in an approved Malone University Study Abroad Program may apply for financial aid through the Financial aid Office.  

Approved study abroad programs 

Rights and Responsibilities of Aid Recipients

  • Satisfactory Academic Progress
  • Method and Frequency of Disbursements
  • Terms and Conditions of Employment Provided as Financial Aid
  • Terms of Student Loans, Including Repayment and Sample Repayment Schedules
  • Terms of Perkins Loans, Including Repayment

Financial Aid Grievance Procedure

A grievance shall mean a complaint by a student that there has been unjust treatment of the student’s financial aid by the university staff.

Before a grievance can be filed, the student must attempt to resolve the complaint through discussions with the staff member(s) concerned.  If such informal discussions do not lead to satisfactory resolution 9of the complaint, a formal grievance may be processed according to the following procedures:

Step 1

  1. Within ten calendar days of the termination of efforts to informally resolve the complaint, a legibly written statement of grievance shall be prepared, signed, and delivered to the Director of Financial Aid. 
  2. Within five working days after the written grievance is submitted, the Director shall convene a meeting including the student and the staff member concerned to resolve said grievance.
  3. The Director will answer the grievance in writing within ten calendar days after such meeting.

Step 2

  1. If the grievance is not resolved in Step 1, the student must within seven calendar days of the Step 1 answer, submit a legibly written statement of the grievance and a copy of the Director’s decision (from Step 1) to the Vice President of Enrollment and Financial Aid.  
  2. Within ten working days the receipt of the documents specified in Part 1 above, the Vice President of Enrollment and Financial Aid shall convene the Scholarship committee for a hearing of the grievance.  The student and the staff member(s) concerned will be required to attend.
  3. The Scholarship Committee will hear the grievance, render a decision, and submit the decision in writing to the student and staff member(s) concerned within ten calendar days of said hearing.

The Scholarship Committee’s decision is final and ends the internal financial aid grievance procedure.

If student is not able to satisfactorily resolve the complaint or grievance with the University, the student has a right to submit his or her complaint to the Department of Education Federal Student Aid, the Ohio Department of Education, or the institution’s accrediting body, HLC.

Scholarship Fraud

According to the Federal Trade Commission, perpetrators of financial aid fraud often use the following lines to sell their scholarship services; students should avoid any scholarship service or website that states the following:

  • This scholarship is guaranteed or your money back.
  • You cannot get this information anywhere else.
  • I just need your credit card or bank account number to hold this scholarship.
  • We’ll do all the work.
  • This scholarship will cost some money.
  • You’ve been selected by a ‘national foundation’ to receive a scholarship.”
  • “You’re a finalist” in a contest you never entered.

If you believe you have been a victim of scholarship fraud, wish to file a complaint, or want more information, call 1-877-382-4357 or visit

Graduation Rates and Statistics

This is the rate for degree-seeking full-time undergraduates who have graduated from their programs within 150% of the normal time for graduations.  

Detailed graduation rates

Graduation Rates for Student Athletes

Athletic program participation and financial support information can be obtained by visiting the Athletic Department, located at the Athletic Administration Building, Osborne Hall.

Campus Safety Resources

Campus Safety and Security

Family Educational Rights and Privacy Act

Family Educational Rights and Privacy Act (FERPA)

Equal Opportunity

Malone University’s Equal Opportunity Statement: Malone University has an established policy of equal academic and employment opportunity. This policy is applied to all qualified students, employees, and applicants for admission or employment, in all University programs and activities, without unlawful discrimination based on race, color, national origin, religion, sex, age, disability, or military/veteran status. 

Contact Information for Admitting Offices and Schools/Colleges