IT: Providing Tech Solutions for the Malone Community
The Information Technologies (IT) department at Malone is dedicated to supporting students, faculty, and staff with reliable and innovative technology solutions. From maintaining campus networks to assisting with technical support, our team works to ensure a seamless digital experience for the Malone community.
Policies, Repairs, and Services
Student Computer Repair Policy
Students can turn to IT for help connecting to Malone’s wireless network and resolving spyware or virus issues. However, IT does not service operating systems or hardware-related problems on personally owned computers. If a device is brought in with an unsupported issue, it will be returned in the same condition. While IT cannot repair these issues, they will make their best effort to identify the problem for the student.
For Issues We Do Not Repair
For any issues we do not repair, we refer students to a local business called One Solution. They offer a discount on services and supplies to Malone students that present their ID card. More information on One Solution can be found in FAQ 91.
Student Student Responsibilities
Information Technologies is not responsible for loss of data, applications, or otherwise resulting from our servicing the machine. Students are encouraged to backup their files to disk or H: drive before the machine is brought to us. Any hardware or software costs resulting from the repair or infection of the machine are the responsibility of the owner of the computer – the student.
Printing Policy
Networked printing is tracked by monetary amount. A credit of $30 will be added to an active student’s printing account at the beginning of each school year (fall semester through summer III). At around $.05 per black and white print (exact prices are on each multi-function copier/printer), this is the equivalent of 600 pages per school year. Any balance remaining will rollover to the next school year.
Note: Your printing account will only be charged when using Malone printers. This includes copiers and printers not located in the computer’s labs, residence hall labs, and the library.
Your remaining print balance can be checked by logging into MaloneXpress. Students will be warned when their print balance falls below $5 (or 100 pages of black and white printing) via an e-mail message sent to their Malone student email account.
Money in a printing account can be used for printing only and is nonrefundable and non transferable. Students are responsible for keeping adequate funds available for their printing needs. Students can add money to their printing accounts in $1 or $5 increments by logging into Malone Express and clicking ‘Add’ once you have selected the desired amount in the Print Balance box under the Student tab.
Computer Lab Availability
Computer labs are available in Regula Hall 100; Mitchell Hall 301; Johnson Center 104 and 207 (Mac Lab); Cattell Library 46, and on the main floor. Computer labs are opened anytime the buildings are open; all are closed Wednesday from 10-11 a.m. for Community Worship.
Network Login for Students
Students logging in for the first time may use the credentials:
Username = first initial, middle initial, last name, and the number 1 (if you are not the first individual with this sequence, your last name will be followed by a 2, 3, etc.)
Sample name: John Q. PublicUsername: jqpublic1
Please visit our account self-service tool to set up your password. Newly admitted students will have their password included with their acceptance letter.
Your default password will be a randomly generated 10 digit strand of characters.
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