Students logging in for the first time may use the credentials:
The Help Desk is where students, faculty, and staff can go to get technical assistance from our IT professionals. If you need to contact the Help Desk, please call 330.471.8428. You can also contact the Help Desk by email at firstname.lastname@example.org or by submitting a Help Desk ticket with the Online Help Desk link to the right. The Help Desk is located in the Northeast corner of Haviland Hall near the Strand Building.
STUDENT COMPUTER REPAIR POLICY
FOR ISSUES WE DO NOT REPAIR:
SCHEDULING A CARRY-IN
Employees logging into the network will use the credentials:
Change your password, change security questions & answers, unlock your account
Computer labs are available in Regula Hall 100; Mitchell Hall 301; Johnson Center 104 and 207 (Mac Lab); Cattell Library 46, and on the main floor. Computer labs are opened anytime the buildings are open; all are closed Wednesday from 10-11 a.m. for Community Worship.
The maintenance window during which technology and network services may not be available is both Saturday and Sunday mornings from 12:30-7 a.m.
Student's and employee's are able to reserve equipment from a selection of different devices through the IT department. This includes iPad Mini's, tripods, professional grade audio recorders, and more. For a full list and description of available devices, see FAQ 77.
Items should be reserved in advance by calling our help desk at 330.471.8428. The standard reservation time is 3 days. This can be extended up to 3 additional days by informing help desk.
Classroom Media Services
For a complete listing of our classroom equipment please visit FAQ#362 on the Malone Helpdesk page located here.